Refund and Return Policy

Our Return and Refund Policy was last updated [3/04/2024]

Thank you for shopping at eQWELA!

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to eQWELA
• “Goods” refers to the items offered for sale on the Service.
• “Orders” means a request by You to purchase Goods from Us.
• “Service” refers to the Website.
• “Website” refers to eQWELA, accessible from https://eqwela.com
• “Seller” or “Vendor” means the independent sellers who provide the Goods for sale 
• “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Our Policy

EQWELA is a platform made up of independent sellers who run their own stores. As such, each seller has their own policies regarding refunds, exchanges, and returns. Individual policies will vary from shop to shop, so please check the store’s policies before completing your purchases.

If you have a problem with a transaction or are not satisfied with your purchase, please contact the seller directly via their listed email to resolve the issue or request a refund. Sellers aren’t required to accept returns, exchanges, or provide a refund unless stated in the return policy on their listing. If the seller is willing to accept this return, be sure to settle on the details in a message before returning the item.

PURCHASE PROTECTION

You can shop all our listed stores with confidence because on the rare occasion that something goes wrong our Purchase Protection guarantees a full refund for qualifying orders. Orders will only qualify if your item:

• Doesn’t arrive
• Arrives damaged
• Arrives after the estimated delivery date window
• Differs significantly from the item description or photos (for example, the wrong material or color)

If you believe your order qualifies for our Purchase Protection, the first step is to reach out to the seller via the email listed on their storefront. 90% of all issues can be resolved by working with the seller. However, if the issue has still not been resolved within 72hrs of messaging the seller and and the estimated delivery date for your order has passed, ask eQWELA to step in to help you get your refund. You may need to provide some photos of damaged or misrepresented items.

Once your refund eligibility is confirmed, We will send you an email confirmation.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By visiting this page on our website: https://eqwela.com/contact/
• By sending us an email: [___WEBSITE_CONTACT_EMAIL___]